Terms of Use


General Information

The domain name www.returngiftwala.com (hereinafter referred to as "Website") is registered in the name of Klassik World a company incorporated under the Companies Act, 1956 
Your use of the Website and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with DARP, these terms and conditions constitute your binding obligations, with BB and DARP.
For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. DARP allows User to surf the Website or making purchases without registering on the Website. The term "we", "us", "our" shall mean DARP or BB or Returngiftwala.com or all.
ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.

All products/services and information displayed onReturngiftwala.com constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. Returngiftwala.com reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of Returngiftwala.com prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

 

Modifications

Returngiftwala.com reserves the right at all times to discontinue or modify the Terms of Use and/or our Privacy Policy as we deem necessary or desirable without any prior notification. Such changes may include, among other things, the adding of certain fees and charges. Any such modifications would be effective immediately. We suggest that you read our Terms and Conditions and Privacy policy from time to time to stay informed. Any use of the site after such modifications would be deemed to constitute acceptance of the modified terms by the End User.

Account and Registration

It is the user's responsibility to keep the details of the account and password confidential and you agree to accept responsibility for all activities that occur under Your Account or Password. Returngiftwala shall not be liable to any person for any loss or damage which may arise as a result of any failure by the user to protect the account details or the password. In case of any suspected breach please contact us immediately. If Returngiftwala.com has reason to believe that there is likely to be a breach of security or misuse of the Returngiftwala.com Site, we may require you to change your password or we may suspend your account without any liability to Returngiftwala.com. 
You also agree to:
1. Provide true, accurate, current and complete information about yourself as prompted by Returngiftwala website during the registration process (such information being the "Registration Data")
2. Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Returngiftwala.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, Returngiftwala.com will have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.

Pricing, Promotions & Coupon Codes

Pricing Information

While Returngiftwala.com shall endeavour to provide accurate product and pricing information, yet typographical errors might occur. Returngiftwala.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Returngiftwala.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, Returngiftwala.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Returngiftwala.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Returngiftwala.com accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Returngiftwala.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.

Promotion Offers

For any returned or undelivered orders, partial or whole, the user will not be eligible to avail of the offer used to purchase the original order. The benefit of the offer would also not be included in the refund provided. If the product(s) returned are part of any free offer, Eg: Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer would have to be returned by you, as they have been purchased as part of a group offer. The refund/replacement process would only be initiated once all the products have been returned. 
From time to time, we may provide a free sample or gift along with our orders which are eligible for the offer. These samples/gifts will not be eligible for return/replacement/refund under any circumstances.

Coupon Codes & Cart Offers

To offer special discounts to our users from time to time, we share coupon codes based discounts. To prevent any possible misuses we have put in place a few checks on the ways in which these coupon codes can be used. 
To make the best use of the coupon code offers, please go through the following terms and conditions applicable on all coupon codes

1. Coupon Codes & Cart Offers based offer will be valid upon application of the coupon code at the time of placing order.

2. Coupon Codes & Cart Offers will be valid till the date communicated or till stocks last on the applicable products, whichever happens earlier.

3. Coupon Codes & Cart Offers will not be valid on Diapers, Combos, Formula and Supplements, Bottles & Accessories and on the brands Wudplay, Lego, Sony, X-Box, Nintendo, Bata, Liberty, Vicks, Protinex, Bodycare, Proteens, Fisher Price, Graco, Nino Bambino, Kadam Baby, MANI Jewel, Beatrix, Charlie Banana, Learning Journey, Luvable Friends, Melissa & Doug, Funskool, O3 Kids, Prince Lionheart, Tidlo, Tupperware, Mosti, Wanna Party & Elefantastik unless otherwise mentioned.

4. A Coupon Codes & Cart Offers can be used only once per user per household unless otherwise mentioned.

5. A Coupon Codes & Cart Offers cannot be clubbed with any other coupon code or with any other offer including offers running on the site without using coupons.

6. A coupon will provide the stated discount of the coupon code or the discount already stated on the product whichever is higher unless otherwise mentioned.

7. Coupon codes shared individually with a user will be applicable on purchase made by that particular user only.

8. The website reserves the right to change the terms and conditions of any coupon code any time without prior intimation.

9. Shipping / Cash on delivery rules and charges apply on the net amount payable upon application of the coupon code unless otherwise mentioned.

10. Cashback coupons are valid for next purchase as per the conditions mentioned with the Cashback offer.

11. The Cash Coupons added to an account can be changed/updated at any point of time by Klassik world.. without any prior intimation. These changes could be made from time to time even before the valid expiry date of the existing Cash Coupons.

12. Most offers are applicable at the Returngiftwala.com stores. For details please contact the store near you.

 Cashback Offers

 

Cashback Offers are run from time to time to award users for their purchase from Returngiftwala.com. The terms and conditions applicable with these Cashback offers are as below 
 

. The Cashback amount, the purchase conditions and the product range on which the Cashback offer is valid will be as specified along with the Cashback offer

. The Cashback amount will be received by the user as a coupon through a Cashback email. The Cashback coupon would be received by you up to 10 days after the delivery of the order. Eg: If your order has been delivered on 3rd September, you would be receiving the Cashback coupon on mail latest by 13th September.

. Cashback will not be earned on purchases from the categories Bottles & Accessories, Formula & Supplements or on purchasing any of the Guaranteed Savings Offer codes. They will only be earned on the products mentioned in the cashback promotions.

. Cashback will not be provided for any product(s) which have either not been delivered to you or which has been returned by you. In the event of any replacement provided to you, the replacement product value will not be added to the cashback calculations available to you to redeem on site.

. Redemption of the Cashback coupon will not be applicable on Diapers, Combos, Formula and Supplements, Bottles & Accessories and on the brands Wudplay, Lego, Sony, X-Box, Nintendo, Bata, Liberty, Vicks, Protinex, Bodycare, Proteens, Fisher Price, Graco, Nino Bambino, Wanna Party & Elefantastik unless otherwise mentioned.

. The maximum Cashback given out is Rs. 250 and is applicable on the MRP of the product, unless mentioned otherwise

. The Cashback coupon can be used till the date of validity as specified in the Cashback email

. The company reserves the right to change the terms and conditions of the Cashback offers without prior intimation

. The Cashback is not applicable on cancelled orders


  

Transactions & Cancellations

 

Credit Card Details

You hereby agree, understand and confirm that the credit card details provided by you for availing of services on website will be correct, accurate and current. Under no circumstances you shall use a credit card which is not lawfully owned by you. You further agree and undertake to provide the correct and valid credit card details to us. The card details will not be utilised and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove it otherwise' shall be exclusively on you.

Fraudulent /Declined Transactions

In case of fraudulent use of the site, we reserve the right to recover the cost of goods, collection charges and lawyers fees from person(s) concerned. We reserve the right to initiate legal proceedings against such person(s) for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Cancellations by the Customer

In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders.

Cancellation by Returngiftwala.com

Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.

Payment

While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you out of the decline due to:


1. lack of authorization for any transaction/s, 
2. or exceeding the preset limit mutually agreed by you and between your "Bank/s", 
3. or any payment issues arising out of the transaction,
4. or decline of transaction for any other reason/s. 
 

All payments made against the purchases/services on Returngiftwala.com by you shall be compulsorily in Indian Rupees acceptable by the Union of India. Returngiftwala.com does not accept any other form of currency with respect to the purchases.
Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.

 

 

Guidelines for Writing Product Reviews

Who can write a product review on Returngiftwala.com?

Anyone who has an account with Returngiftwala.com can write a product review.

Are there any specific rules that need to be followed while writing a review?

No, there are no specific rules which need to be followed while writing a review. However we have we put together some guidelines which can be followed while writing a product review -


1. Be Precise and Specific 
 

While writing a product review you should keep in mind the fact that other Returngiftwala users might use your review to form a judgment, whether to select the product or not. Therefore a precise, specific & unbiased product review plays a critical part and would always help a customer make a better choice about which product to buy.

2. Don't keep any loose ends

Always keep all the details provided well settled and explained. Incomplete or inaccurate information will not help any customer other than confusing them about the product.

3. Spell what is required

A good review should serve the most basic purpose i.e. what you liked/disliked about the product and why with the exact details.

4. Remove distractions from review

Before submitting the review for moderation it is wise to spell check and proofread your review accurately.

 

What needs to be avoided while writing a review?

Returngiftwala reserves the right to not include the product review that include any one or more of the following -


 

1. Inappropriate content - like promotional information or phone numbers. 
2. Information not related to product - Shipment/Delivery Experience, availability, ordering etc 
3. Inaccuracies in product information & product catalogue. 
4. References - to other retailers, pricing, personal information etc. 
5. Copying and pasting text from other reviews, guides, or sources. 
6. Comments on other reviews posted on the product page. 
7. Foreign language content. 
8. Off-topic information or obscene content. 
9. Irrelevant user IDs or email ids used for posting reviews. 

 

User Conduct

You Agree and Confirm

1. That you will use the services provided by Returngiftwala.com, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site. 
2. You will provide true, accurate, complete and current information in all instances where such information is requested of you. Returngiftwala.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Returngiftwala.com has the right in its sole discretion to reject the registration and debar you from using the Services of Returngiftwala.com and / or other affiliated websites without prior intimation whatsoever. 
3. To compensate Returngiftwala.com for any extra cost incurred for redelivery in the event of a non-delivery in the first instance on account of a mistake by you (i.e. wrong name or address or any other wrong information). 
4. That you using your best and prudent judgment before entering into any transaction through this Site doing so at your sole risk. 
5. After placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

You may not use the Site for any of the following purposes:

1. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

2. Transmitting material that encourages conduct that results in civil liability or otherwise breaches any relevant laws, regulations or code of practice or constitutes a criminal offence.

3. Gaining unauthorised access to other computer systems.

4. Interfering with any other person's use or enjoyment of the Site.

5. Breaching any applicable laws.

6. Interfering or disrupting networks or web sites connected to the Site.

 

7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner. Design details and Colours.


 

We have made every effort to capture high resolution images of our products so that you get a feel of the design details and colours of our products that appear on the Site as accurately as possible. However, what you actually see will depend on your monitor; we cannot guarantee that your monitor's display of any colour or other details will be accurate.

Electronic Communications

When you visit the Site or send emails to us, you are communicating with us electronically. You hereby provide your consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You hereby agree that all notices, agreements and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Modification of Terms & Conditions of Service

Returngiftwala.com reserves the right to make changes to our Terms of Use and/or our Privacy Policy (which is incorporated herein by reference) at our sole discretion and you may not be notified. We suggest to you, therefore, that you re-read this important notice containing our Terms of Use and Privacy Policy from time to time in order that you stay informed as to any such changes. You have accepted the Agreement as amended if you continue to use any of Returngiftwala.com's Services after any amendments are posted on our Website.